Refund policy

SolBar Return & Refund Policy
At SolBar, we stand behind the quality of our skincare formulations. We want you to feel completely confident in your purchase, which is why we offer a straightforward, customer-friendly return process.
30-Day Risk-Free Guarantee
We offer a 30-day money-back guarantee on our products. If you have used our Turmeric & Kojic Acid Bar consistently and are not satisfied with your results, you can request a refund within 30 days of your package being delivered.
1. How to Initiate a Return
To start a return or exchange, please follow these steps:
  1. Contact our support team at support@solbar.com with your full name, order number, and a brief description of the issue.
  2. For quality control purposes and to help us improve our formula, please include a clear photo of the product or your skin progression.
  3. Our team will review your request within 24–48 hours and provide you with the appropriate return shipping address instructions.
Please note: Do not send your purchase back to the manufacturer address listed on your shipping label. We will provide a specific domestic hub address for your return.
2. Return Shipping Costs
  • Customer Responsibility: Customers are responsible for paying their own return shipping costs. Shipping costs from your original order are non-refundable.
  • Tracked Shipping: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and a refund cannot be processed without proof of delivery to our return hub.
3. Damaged, Defective, or Wrong Items
Please inspect your order upon arrival. If the product is damaged during transit, defective, or if you received the wrong item, contact us immediately at support@solbar.com with photos of the damaged item. We will ship out a replacement bar to you immediately at zero extra cost.
4. Processing Your Refund
Once your return is received and inspected by our team, we will send you an email notifying you that we have received your item.
If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (credit card, PayPal, Apple Pay, etc.) within 5 to 7 business days, depending on your financial institution's processing times.
5. Order Cancellations & Modifications
Because we strive to get your orders packed and shipped as fast as possible, our automated system processes orders quickly.
  • Changes/Cancellations: If you need to cancel your order or change a shipping address, you must notify us within 12 hours of placing your order. Once an order has been handed over to our shipping carriers, we cannot cancel or modify it.