Shipping policy

SolBar Shipping Policy
Thank you for choosing SolBar! We are dedicated to delivering our high-potency skincare formulations directly to your door as safely and efficiently as possible.
Please read our shipping guidelines below to understand how your order is processed, tracked, and delivered.
1. Order Processing Times
  • All orders are processed, quality-checked, and packed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a secondary notification email containing your official tracking number as soon as your package has been handed over to our shipping carriers.
2. Domestic & International Shipping Times
To ensure maximum ingredient freshness and keep our pricing competitive, we ship directly from our specialized formulation hubs and distribution fulfillment centers.
Our typical delivery windows are as follows:
  • United States & Canada: 7 to 12 business days
  • United Kingdom & Australia: 7 to 14 business days
  • Rest of the World: 10 to 18 business days
Please note: These timelines are estimates. Occasional delays may occur due to customs processing, carrier sorting backups, or high-volume holiday seasons.
3. Shipping Rates & Free Shipping Offers
  • Standard Tracked Shipping: We charge a flat rate of $4.95 for fully insured, tracked shipping on standard single-bar orders.
  • Free Shipping: We offer FREE Standard Tracked Shipping globally on all bundle orders (e.g., Buy 2, Get 1 Free) or orders valued over $35.00.
4. How to Track Your Order
Once your order ships, you will receive an email with a tracking link.
  • It can take 2 to 4 days for the carrier system to update and display tracking milestones online after the number is initially generated.
  • You can track your package directly on our website using our dedicated Track My Order page, or via global tracking platforms like 17track.
5. Address Corrections & Missing Packages
  • Incorrect Addresses: It is the buyer's responsibility to ensure the shipping address is entered correctly at checkout. If you notice a mistake, please email us at support@solbar.com within 12 hours of placement. Once an order is handed to the shipping carrier, we are legally unable to alter the destination.
  • Lost or Missing Packages: If your tracking history states "Delivered" but you cannot locate your package, please check with your neighbors or contact your local post office hub first. SolBar is not responsible for packages stolen from porches or mailboxes after verified carrier delivery. If your package is confirmed lost in transit prior to delivery, we will ship a replacement bar immediately at no cost.
6. Customs, Duties, and Taxes
SolBar is not responsible for any customs fees, import duties, or local taxes applied to your package upon entering your country. All fees imposed during or after shipping are the sole responsibility of the customer.